How to Shop Online

Shop 24/7 with us online. You can pick up your books at the store or have them mailed to one or more addresses.

Searching for Books / Inventory & Availability / Shipping, Pick-up, & Local Delivery / Taxes / Website Refund Policy / Not an ALGORITHM

Searching for Books

Find the books you want throughout the site (such as event pages or staff picks) or search for them using the search page. Please type a title, author, or ISBN in the search box. At any time, click the shopping-cart image to show what you've selected so far.

Inventory & Availability - please read carefully

Please be aware that, while we have a great number of books on the shelf, and while you have the ability to choose any book in our warehouse database of 3 million titles we simply do not have all of those titles here in our cozy Montrose store. The inventory status of the book will help determine the approximate time your order will take.

On Our Shelves Now: These books are on the shelf at Once Upon a Time in Montrose. You can choose to pick up the item at the store or we can ship it for you.

Please note ~ For a variety of reasons, there is always a possibility that it is not on the shelf as indicated. If you need confirmation that a book is available before coming to the store, please call 818-248-9668. We'll find it and put it on hold for you.

Ships in 1-5 Days: This means the book IS NOT on our shelf but is readily available from one of our warehouses and can be ready for pick up or shipped to you within the 1-5 day time frame.

Out-of-Print: These books are not available at any warehouse or from any publisher. The listing is merely for reference. In these cases, we recommend Powells.com, which is an excellent resource for out-of-print titles.

Coming Soon: These titles will soon be published and may be ordered today so you will be among the first to receive them!

Special Order-Subject to Availability: This means the book you selected is probably not stocked at any warehouse. Our experience shows these titles are often unavailable or may actually be out of print. We are always willing to try for you and will alert you to the book's status.  If out of print, we recommend local used bookstores, such as The Last Bookstore in downtown Los Angeles, or online Powells.com.

Shipping, Pick-Up, & Local Delivery

At Once Upon A Time, we have a flexible shipping policy to make your shopping experience convenient and easy.  We want you to be completely happy with your order and will make every effort to accommodate special requests.  Please see our standard options below.  We are happy to ship your books and gifts anywhere in the world. You will receive shipping cost and delivery specifics with your order confirmation. You will be given a choice of In Store Pick-Up, Local Delivery, Media Mail (Book Rate), or Priority USPS Mail.

Shipping

Pick-Up

Everything will be held behind the counter under the name of the person who placed the order. 

Free Local Delivery

Once Upon a Time is offering Free Local Delivery*, within 24 hours after the order is processed, for items on our shelves!

*We will deliver only to zip codes: 91020, 91011, 91214, 91208.

Media mail:

Continental US

First book – $6, each additional book to the same address $1 more

FREE shipping on orders over $50

Hawaii, Alaska, & Foreign Countries

We will work with you to find the best option for your needs, please leave a note in the customer comments section.  At this time, we can only offer free shipping to the continental US. 

USPS Priority Mail

Continental US

First book – $14.95, each additional book to the same address $1 more

Hawaii, Alaska, & Foreign Countries

We will work with you to find the best option for your needs, please leave a note in the customer comments section.

Taxes

Sales tax will be charged for all books picked up or shipped to California addresses except for orders made by schools and non-profit organizations that provide their tax-exempt ID number during checkout.

Website Refund Policy

Books and merchandise purchased online may be returned provided they are in new, saleable condition. We accept returns for store credit or exchange only within 14 days of online purchase with a receipt.

Not an ALGORITHM

Though this system looks automated, it is managed by a real person at Once Upon a Time. When we receive your order, we will notify you if we have to order your books - usually 1-3 business days - and again when your books are ready for pick-up or when they have shipped. If you have questions or concerns at any point, please call us (818) 248-9668 or email Maureen@onceupona.com.

Harry Potter Audiobooks through Libro.fm

Staff Picks

The scientific process for kids with magical animals! The cover alone is all your young reader needs to see with this adorable new early chapter book series. Zoey with the help of her cat Sassafras and her handy Thinking Goggles uses deduction and the scientific process to find the best way to help the magical creatures that come to their door in need of care and love. Cute black and white illustrations with a helpful glossary in the back for those carefully introduced scientific words like hypothesis. My new go to recomendation! - Jessica